Insights and best practices for property managers

Does the landlord have the duty to repair and maintain the rental property?

Understanding Landlord's Legal Obligations for Property Maintenance and Repairs

Landlord's Maintenance and Repair Responsibilities:

Under section 32 of the Residential Tenancy Act, the landlord has a duty to repair and maintain all types of residential premises, furnished or unfurnished, even if the rental property was in disrepair when the tenancy agreement was made.

Key Takeaways About Rental Property Maintenance and Repairs

  • The Residential Tenancy Act requires landlords to maintain properties according to safety regulations and building code compliance standards.
  • Landlords must provide emergency maintenance contact information to all tenants.
  • Regular property maintenance and routine maintenance inspections are essential responsibilities of landlords.
  • Tenants can arrange emergency repairs after making reasonable attempts to contact the landlord.
  • Property management through Silver Homes ensures proper maintenance documentation and timely repairs.
  • Tenants must maintain cleanliness and repair damage they cause to the rental unit.
  • A clear maintenance request system helps address repair issues efficiently.

A landlord must provide and maintain the rental property in a state of decoration and repair that:

(a) complies with health and safety standards and housing standards required by law, and
(b) having regard to the age, character and locality of the rental unit, makes the rental property suitable for tenant occupation and habitability standards.
 

It should be noted that a landlord may not contract out of the maintenance obligations to maintain the rental premises.

Under section 33 of the Act, the property management team or landlord must conspicuously post on the property or give to the tenant in writing, the name and telephone number of a person the tenant is to contact for emergency maintenance and repairs. Emergency repairs are defined by the Act as repairs that are urgent and necessary for the health or safety of anyone or for the preservation and use of the residential property, and include building maintenance issues such as: major leaks in the pipes or roof, damaged or blocked water or sewer pipes or plumbing fixtures, the primary heating system, or defective locks that give access to the residential premises.

If emergency maintenance repairs are not made within a reasonable time after a tenant has made a reasonable effort on two or more occasions to contact the person at the telephone number referred to above, then the tenant may have the repairs made. The tenant may then deduct the repair costs (less any reimbursements received from the landlord) of these maintenance expenses from future rent payments. The tenant must provide the landlord with written maintenance documentation, including receipts for each expense incurred for emergency repairs, and if the landlord is of the opinion that the costs were unreasonable or not for emergency repairs, then the landlord may apply for arbitration.

Tenant's Property Maintenance Responsibilities:

The BC Residential Tenancy Act has imposed a slightly higher duty on the residential tenant than existed at common law. The relevant provision is also contained in section 32:

Landlord and Tenant Property Maintenance Obligations

  • A tenant must maintain reasonable health, cleanliness and sanitary standards throughout the rental unit and the other residential property to which the tenant has access.
  • A tenant of a rental unit must repair property damage to the rental unit or common areas that is caused by the actions or neglect of the tenant or a person permitted on the residential property.
  • A tenant is not required to make repairs for reasonable wear and tear to the rental property.

Important Information about Rental Property Maintenance

  1. Landlords must comply with all provincial building codes, municipal bylaws, and safety regulations regarding property maintenance and repairs.
  2. The standard response time for non-emergency repairs is typically within 14 business days of receiving a maintenance request.
  3. A rental agreement remains valid even with maintenance issues, but tenants may have legal remedies if problems persist.
  4. Tenants should keep detailed records of all repair requests, including dates, times, and photographs of the issues.
  5. Property maintenance in common areas is the landlord's responsibility, including hallways, elevators, parking areas, and shared facilities.
  6. Professional property inspections should occur at least twice per year to identify maintenance needs.
  7. Essential repairs affect habitability and safety, while cosmetic repairs improve appearance but are not urgent.
  8. Tenants can withhold up to one month's rent for emergency repairs after following proper procedures.
  9. Emergency rental property repairs must be addressed within 24 hours of proper notification.
  10. The average emergency plumbing repair in rental properties costs between $250 and $500.